Insurance
Triaging claims sensibly
Incoming claims are captured and pre-sorted by type and urgency — not decided.
Caution: AI only in an assisting roleThe problem
Claims arrive unstructured across many channels. Manual first capture and routing is slow, simple cases block the complex ones.
The solution
The AI reads the claim, recognises type and urgency and routes it to the right team. Handling and decision stay entirely with people.
How it works
- The claim is parsed into structure (on-premise, sensitive data stays in-house).
- Classification by claim type and urgency.
- Routing to the right team.
- No automatic approval or rejection.
What changes
Faster routing, shorter idle times, clearer prioritisation — with full human control over the decision.
Honest take
Caution: no AI should automatically decide on approval or rejection — that is legally delicate and belongs to a human. AI helps with sorting here, not with judging.